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Frequently Asked Questions - Intellinet

  1. After the firmware upgrade I can connect to camera. However, when using the ActiveX control to connect to the camera no image is shown. The screen remains black and displays "LOADING" only. When using the JAVA plug-in everything is fine.

  2. I would like to change the integrated login screen of the camera. How can this be done?
  3. When using the motion detection feature there appears to be a huge delay. The images transferred through FTP do not show an image of the event that caused the motion detection to activate. Why does this occur?
  4. What are the dimensions of the Network IP Camera?
  5. Which Ports have to be opened in a Firewall so that the local camera can be accessed from the Internet?
  6. The camera is installed behind a Router. How do I set up the Router to access the camera from Internet?
  7. I use a MAC system or Linux system and cannot use the IP INSTALLER to setup my camera. What options do I have?
  8. I would like to bypass the login screen of the camera and embed the live video stream directly into my web site. How can that be done?
  9. The camera has lost it's Serial Number and MAC address. How can those values be restored?
  10. What is the default IP Address of the camera?
  11. Multi-Viewer 1.16 causes problems. It does not show the controls on the right side, the screen contains errors.
  12. The camera does not send out any emails even though the SMTP Server settings are correct. The field "Sender Email Address" is missing in the Network Configuration page.
  13. I want to show a still image on a web page which is being updated by the camera every xx seconds. How can I do that?

  1. Q: After the firmware upgrade I can connect to camera. However, when using the ActiveX control to connect to the camera no image is shown. The screen remains black and displays "LOADING" only. When using the JAVA plug-in everything is fine.
    A: A new firmware requires a new ActiveX control to be installed on your computer. This should be installed automatically. Sometimes that does not work the way it is supposed to, i.E because system security settings interfere with the process. The solution is to force the ActiveX control to reinstall. To do this you have to manually delete the existing control.

    Open the DOS-Command prompt and perform the following steps, assuming that Windows is installed in the folder c:\windows.

    C:\> cd c:\windows\system32
    C:\> regsvr32 /u ptz.ocx
    C:\> regsvr32 /u ncactivex.ocx
    C:\> regsvr32 /u imw32o40.ocx
    C:\> del ptz.ocx
    C:\> del ncactivex.ocx
    C:\> del imw32o40.ocx


    Restart your computer. Connect to the camera using Internet Explorer. A Window should appear regarding the ActiveX control installation. You must grant permission to the control to be installed. Once that is done you should be able to connect to the camera and view the live image.
    Download Batch File (for c:\windows installations)
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  2. Q:  I would like to change the integrated login screen of the camera. How can this be done?
    A: Changing the integrated login screen is not possible. The login page cannot by altered in any way, shape or form. However, you can bypass it, see Question 8.
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  3. Q: When using the motion detection feature there appears to be a huge delay. The images transferred through FTP do not show an image of the event that caused the motion detection to activate. Why does this occur?
    A: :
    In order to detect motion the IP Camera examines each frame it captures and compares it with the previous one to see whether a change occurred between the two images. Due to the heavy processing involved in this task, a heavy computational load is placed on the IP camera. The amount of time required to decode an image depends on the resolution of the image as well as the level of compression being used on the camera. Small resolution and high compression rates will yield short decoding times. While large resolution and small compression rates will yield long decoding times which, in some cases, can cause the camera to overrun its buffer memory. For example a resolution size of 320x240 and a compression rate of 1 requires the IP camera approximately 3-4 seconds to decode an image. However, a resolution of 640x480 and a compression rate of 1 would require the IP camera approximately 10 seconds to decode an image. In this example alone, increasing the value of the resolution and maintaining the compression rate would add an additional 6 seconds of decoding time to each frame, thus causing the camera buffer to overload. In such a situation it would be too late for the Network IP Camera to save the captured images and send them to a user via FTP or email after detecting an instance of motion between two images.

    Solution:
    Set the image configuration to a small size and high compression level ratio. For example, QCIF (160x120) and level 3 compression level results in high motion detection speed. Alternatively, you may select an image size of (320 x 240) and increase the value for "Before Event" in the Event Trigger Configuration Screen.
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  4. Q: What are the dimensions of the Network IP Camera?
    A: Click here.
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  5. Q: Which Ports have to be opened in a Firewall so that the local camera can be accessed from the Internet?
    A: Two ports need to be opened in the firewall.
    1. Webserver Port 80 (=default)
    2. Image Transfer Port 8080 (=default)
    Both Ports can be changed in the camera's administrator menu, section network configuration.
    If you plan to upgrade the camera's firmware remotely you must also open port 9000.
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  6. Q: The camera is installed behind a Router. How do I set up the Router to access the camera from Internet?
    A: You have to create a port forwarding / address translation in the Router configuration.
    External port 80 -> forward -> camera local IP : port 80
    External port 8080 -> forward -> camera local IP : port 8080

    Port 80 and 8080 are the default ports.

    If you have changed to 82 / 8082 (as an example), then your Router setup must look like:
    External port 82 -> forward -> camera local IP : port 82
    External port 8082 -> forward -> camera local IP : port 8082


    The camera must have a static local IP address for the port forwarding to work correctly.
     

  7. Q: I use a MAC system or Linux system and  cannot use the IPINSTALLER to setup my camera. What options do I have?
    A: You will need to change the IP Address of one MAC or Linux PC so that it is in range of the camera's default IP Address 192.168.1.221 (network mask 255.255.255.0). Then simple type in the IP Address 192.168.1.221 in your browser to connect to the camera. You can then change the IP Address according to your needs.
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  8. Q: I would like to bypass the login screen of the camera and embed the live video stream directly into my web site. How can that be done?
    A: Please click here to get detailed instructions on how to do that.
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  9. Q: The camera has lost it's serial number and MAC address. How can those values be restored?
    A: You need to connect to the camera with the serial cable provided with the camera and a (Hyper) Terminal client. Connect from the Serial DB9 port on your PC or Notebook to the round DIN connector on the backside of the camera. Start HyperTerminal and create a connection using the following values:

    Speed / baud rate: 38400
    Data Bits: 8
    Parity: none
    Stop Bits: 1
    Flow Control: Hardware


    Then start the camera (if the camera is already turned on, turn it "off" and then "on" again.
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  10. Q: What is the default IP Address of the camera?
    A: The camera's default IP Address is 192.168.1.221 (network mask 255.255.255.0).
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  11. Q: Multi-Viewer 1.16 causes problems. It does not show the controls on the right side, the entire screen contains errors.
    A: This behavior occurs on systems where the display properties are set to use "large fonts". Change the system font size to small (standard) to resolve the problem.
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  12. Q: The camera does not send out any emails even though the SMTP Server settings are correct. The field "Sender Email Address" is missing in the Network Configuration page.
    A: The problem has been fixed in Firmware version 191. Please download and install the latest firmware.
     
  13. Q: I want to show a still image on a web page which is being updated by the camera every xx seconds. How can I do that?
    A: 1. Camera settings / Administrator Menu / Event Trigger Configuration Screen
    Specify Time Periode
    Example: You would like the camera send out a still image to your web page once a minute starting from 7 am ending at 9 pm. The correct values for that would be:
    Periodically every 60 seconds from 7 to 21.


    Specify Filename

    Define FTP
    Please note that the FTP Upload only works with the Standard FTP Port 21, it cannot be changed at this time.
    Please also note that if you use the FTP Server NAME as opposed to its IP Address, your camera must have access to DNS Servers. Those need to be defined in the "Network Configuration Screen" of the camera.

    2. Web Page on your Server
    You should link to the image the same way you normally do with any other image using the
    <img src="path_to_image"> command.
    If you would like the page to automatically reload after a specified time interval, you can do it by adding the following HTML Code to the <header> definiton of your web page:
    <meta http-equiv="refresh" content="30;URL=http://path_to_webpage">
    (where "30" stands for every 30 seconds).

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